Steve Lopez: Disney responds to ‘electronic whip’ criticism

My column today on Disney hotel workers, in which they share concerns about the possibility of rising healthcare costs and the use of a productivity-monitoring system they call the "electronic whip," has drawn lots of comments on our website from readers. While perusing the comments, I noticed that one was from Disneyland spokeswoman Suzi Brown.

I'd like to thank Brown for reading, and of course she's free to comment, criticize, etc. However, I'd like to respond to a few of her charges.

"Mr. Lopez's use of a sensational headline for his lopsided column about Unite Here Local 11 and Disneyland Resort is disappointing," Brown wrote.

The headline was "Disneyland workers answer to 'electronic whip.' "

As I presume someone in Brown's line of work must know, writers of stories and columns don't generally write the headlines, and I didn't write this one. However, I considered it neither sensational nor disappointing. As for the column being "lopsided," I took a stand, which is the general purpose of a column, and Brown clearly disagrees with my conclusions, which is her right.